![]() ![]() This sometimes happens. Adobe does not provide support by email, so beware of any message in this format. I'm adding a warning to take care with any messages or people contacting you claiming to be Adobe. Type 'Agent' in the chat box to bypass the chatbot and be connected to a real person. Make sure that your browser does not block scripts, or pop-ups, and also make sure your browser all ows cookies for the link to work, If you don't see the chat icon in the bottom right, or it won't open the chat, try another browser (or change the browser settings). The prepaid card contains a code you use to obtain your serial number and download your product. ![]() Note: For Elements products, the serial number is on the Windows DVD sleeve. The serial number is a 24-digit numeric code. T he Adobe Support Help Centre, where you can access an online chat link is in the above page or directly at: Find your serial number on the disc sleeve or on the product box. try contact an Adobe agent through live chat. Here is a link that may help find a solution: ![]()
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